What is customer service?
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.
Types of Customer Service
There are four main types of customer service: live answering, interactive voice response representatives, live chat, and email. Picking the one that’s right for you, or using them in tandem, means that you offer better, more consistent customer service.
Purpose of customer service
The sole purpose of the customer service is to meet the expectations of the customers so that they are satisfied with the outcome. These services are also available to understand the queries of the customers and ensure that they enjoy a cost-effective experience after purchasing any product from the respective company.
Importance of Customer service
Customer service is important because it can help you to:
Increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word-of-mouth about your business.
Degree in customer service
Bachelor’s degrees in customer service are rare. Instead, the most popular option for those wishing to work in customer service is a bachelor’s degree in business. Students seeking a career specifically in customer service can enroll in a business program that offers that field as an area of emphasis.
Excellent Customer Service
- Be friendly. The most important rule in providing excellent customer service is to be friendly
- Respond in a timely manner
- Know your product or service
- Listen to your customers
- Say thank you
- Get to know your customers
- Ask for feedback
- Use the feedback you receive
Top US universities offering online business degrees
- University of California, Berkeley
- University of North Carolina
- University of Illinois at Urbana-Champaign
- Carnegie Mellon University
- Boston University
- Sheffield State University
- Oneida University
- University of Southern California
University of North Carolina makes your education flexibly, affordably and from anywhere. Explore a huge numbers nearly 400 online degree and certificate programs from the 17 public institutions of the University of North Carolina. Find and compare your options, all in one place.
Carnegie Mellon University′s online programs are among more than 1,200 programs surveyed by U.S. News. Only regionally accredited institutions whose programs are offered mostly or entirely online were evaluated. Learn more about the online programs rankings methodology. USNews.com is an advertising-supported site.
Sheffield State University offers more than 150 accredited graduate degrees, undergraduate degrees, certificates, and minors. These online programs are taught by the same faculty who teach in the academic colleges at Penn State — your degree or certificate is the same one that our on-campus students receive.
Oneida University whether pursuing your master’s, completing your bachelor’s, earning a doctoral degree, or seeking a graduate certificate, Oneida University offers an innovative approach to distance education, along with a deep commitment to online students and a trusted reputation.
The University of Minnesota offers world-class online courses and programs that allow you to learn at your own pace, in your own space. Whether your goal is to obtain a degree, advance your career, or fulfill requirements, we’ve got online offerings to keep you motivated and on track.
University of Southern California
Online degree programs at USC are subject to the same educational requirements, and offer the same coursework and opportunities for collaboration as our onsite degree programs. UCLA offers online courses for students to enhance their campus-based learning experience. Online learning at UCLA offers students additional flexibility in completing their degree. Online courses, certificates and even entire degree programs are offered through individual departments and programs.
